Refund policy

RETURN, REFUND & PRE-ORDER POLICY

At Emeralds Cards & Collectibles, we take pride in providing authentic products, secure packaging, and excellent customer service. Please review the following policies before placing an order.

All Sales Final

Due to the collectible nature of trading cards, sealed wax, hobby boxes, pre-orders, and other collectible products, all sales are final.

We do not accept returns, exchanges, refunds, or cancellations for:

  • Change of mind
  • Buyer's remorse
  • Pricing changes
  • Product performance or box contents
  • Requests made after an order has been placed

Pre-Orders

All pre-order sales are final.

Pre-order inventory is reserved specifically for each customer and may be purchased, allocated, or committed on the customer's behalf at the time the order is placed. For this reason, pre-orders cannot be canceled, modified, exchanged, or refunded.

Damaged or Incorrect Orders

If you receive a damaged item or an incorrect item, you must notify Emeralds Cards & Collectibles within 24 hours of the recorded delivery time.

To assist with resolving the issue, please include:

  • Your order number
  • Photos of the product
  • Photos of the shipping box and packaging
  • A description of the issue

Claims submitted more than 24 hours after confirmed delivery may not be eligible for review, replacement, refund, or other resolution.

Shipping & Delivery

Orders are carefully packaged and shipped with tracking information provided upon shipment.

Estimated delivery times are provided as guidelines and are not guaranteed. Emeralds Cards & Collectibles is not responsible for delays caused by shipping carriers, weather, customs processing, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information at checkout. Emeralds Cards & Collectibles is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

For questions regarding an order, please contact:

mike@emeraldscardshop.com

We appreciate your business and thank you for choosing Emeralds Cards & Collectibles.